PROCESSING OF PERSONAL DATA
The AQUARIOSUD Company, represented on the internet at www.la-boutique-des-animaux.fr, is committed to ensuring the highest level of protection for the personal details of customers who place their trust in it.
We invite you to read our quality charter regarding the processing of your personal data.
1 - DATA CONTROLLER
Personal data is collected by:
The Company AQUARIOSUD, a simplified joint-stock company with a capital of 3.00 euros, whose registered office is located at 11 rue Notre Dame Des Dunes - 85220 LA CHAIZE GIRAUD, registered in the Trade and Companies Register of La Roche sur Yon under number B 801 416 975 00036.
2 - PURPOSES PURSUED BY THE PROCESSING FOR WHICH THE DATA IS INTENDED
The processing of personal data that you may communicate to us via the site and the mobile site may have all or part of the following purposes:
• Carry out operations relating to the management of your; orders; deliveries; invoices; and in particular the management of your customer account.
• Develop commercial statistics;
• The transfer, rental, exchange or enrichment of its customer files and prospect files;
• The organization of competitions, lotteries or any promotional operation,
3 - RECIPIENTS OF THE DATA
The personal data that you may communicate to us via the site and the mobile site may be transmitted, within the limits of their respective attributions:
• To Aquariosud staff, in particular authorized staff from the marketing department, the sales department, the departments responsible for handling customer relations, the administrative departments, the logistics and IT departments,
• To its service providers,
Aquariosud asks its service providers to implement strict confidentiality and data protection measures.
4 - DATA CONCERNED
We collect and process the following data
• Identity: title, surname, first names, address, telephone number (landline and/or mobile), email addresses, date of birth, password, IP address, a copy of an identity document may be kept for the purposes of proving the exercise of a right of access, rectification or opposition or to meet a legal obligation.
• Browsing data: connection data, order history, preferences and interests, products viewed, incidents, complaints.
• Data relating to payment methods: bank card number, bank card expiry date, visual cryptogram
• Data relating to the transaction such as the transaction number, details of the purchase, the good or service subscribed to
• Data relating to the monitoring of the commercial relationship: requests for information, product purchased, service subscribed to, quantity, amount, frequency, delivery address, history of purchases and services provided, product returns, correspondence with the customer, exchanges and comments from customers and prospects, person(s) in charge of customer relations
• Data necessary for carrying out loyalty, prospecting, study, survey and promotion actions.
• Data relating to the organization and processing of competitions, lotteries and any promotional operation such as the date of participation, responses to competitions and the nature of the prizes offered;
Some data is collected automatically as a result of your actions on the site and the mobile site.
5 - STORAGE PERIOD
The personal data we collect from our customers may not be retained beyond the period strictly necessary to manage the business relationship. Furthermore, customer data used for commercial prospecting purposes is retained for a period of three years from the end of the business relationship. Personal data relating to a non-customer prospect is retained for a period of three years from the last contact from the prospect.
In addition, Aquariosud retains the email address as long as the person concerned does not unsubscribe (via the unsubscribe link included in the newsletters).
6 - SOCIAL NETWORKS
We offer you on the website www.la-boutique-des-animaux.fr, the buttons on the following social networks:
• Facebook
• Google
These buttons allow you to recommend selected contents of websites to other Internet users via a social network, to insert them into your profile in the social network or to draw attention to them.
We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, particularly advertising, of the browsing information that they may collect using these application buttons.
7 - NEWSLETTER
We invite you to receive all the latest news from La Boutique Des Animaux by email: the events calendar, sales newsletters, promotional offers, new products and exclusives, etc.
To subscribe to the newsletter, enter your email address and click "OK" on the homepage. We measure the opening rate of our mailings in order to best adapt them to your needs. If you no longer wish to receive offers and information from us, you can manage and cancel the newsletters:
• by clicking on the unsubscribe link in the footer of each alert-related email
8 - COOKIES AND ADVERTISING TARGETING
The website and mobile site are designed to be attentive to your needs and expectations. We use cookies to identify you and personalize our services and advertisements, including to access your account, manage your shopping cart, remember your consultations and personalize the offers we propose to you and the information we send you.
Advanced targeting features may be used, in particular, for the dissemination of "retargeting" type advertisements (by displaying advertisements when you browse outside our site or by email contact following the consultation of products on our site). These features are implemented via cookies and are offered by partners, to present you with advertisements better adapted to your needs and in connection with your recent behavior on our site.
To find out more and to know the procedure to follow to refuse cookies, we advise you to consult our cookies policy: click here
9 - HOW TO ACCESS YOUR DATA / RIGHT OF ACCESS, RECTIFICATION AND OPPOSITION?
You can access and update your contact details by visiting the “My Account” page on the website www.la-boutique-des-animaux.fr.
You can close your personal space by accessing the website www.la-boutique-des-animaux.fr and by clicking on the “Delete my account” link available in the “My Account” section.
Please note that once you have closed your account on the website www.la-boutique-des-animaux.fr, you will no longer be able to log in or access your personal data. Please also note that we may retain certain data associated with your account, particularly for analysis and backup purposes.
In accordance with the French Data Protection Act of 6 January 1978, amended by the Act of 6 August 2004, you have the right to access, rectify and oppose any personal data concerning you. Simply write to us at our head office, Aquariosud, located at 11 rue Notre Dame Des Dunes, 85200 la Chaize Giraud, France, indicating your surname, first name, email address and postal address. In accordance with current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response should be sent. A response will then be sent to you within one month of receipt of the request.